Refund & Cancellation Policy

Yeh policy Simpli Web ("Simpli Web") par lagu hoti hai jab aap hamari website se digital products (AI tools subscriptions / AI courses) purchase karte hain.

1. Nature of products

Hamare products digital hain (online courses aur AI tool access). Inme physical shipping nahi hoti — access turant ya order confirmation ke baad diya jaata hai.

2. Cancellation

• One-time purchases: order place hone ke baad, agar access/content abhi tak deliver ya consume nahi hua hai, to aap cancellation request kar sakte hain.
• Jab aapko digital content ya tool access mil gaya, to order generally non-cancellable ho jaata hai.

3. Refund eligibility

Refund in cases me consider kiya ja sakta hai:

• Payment ho gaya lekin access/product galti se deliver nahi hua aur hum resolve nahi kar paaye.
• Duplicate / accidental payment hua.
• Technical issue jiska solution hamari taraf se possible nahi hai.

Refund generally nahi diya jaata agar:

• Course content already access/download kar liya gaya ho.
• Change of mind ke baad jab service consume ho chuki ho.
• Galat expectation par jab product description clear thi.

4. Refund request kaise karein

Refund ke liye simpliweb@gmail.com par email karein, in details ke saath:

• Registered naam aur email
• Order/payment ID
• Reason for refund

5. Refund timeline

Step	Timeline
Request review & response	2–3 business days
Approved refund processing	5–7 business days
Bank/credit reflection	Aapke bank/provider par depend karta hai

Refund usi original payment method par hota hai jisse payment kiya gaya tha, payment gateway (Razorpay) ke through.

6. Contact

Refund ya cancellation se related kisi bhi sawal ke liye hum se contact karein.